Recruiting in the Service Industry is unlike recruiting for white-collar businesses. Service Industry operators, HR professionals, recruiters, and hiring managers experience high turnover, quick hiring, and often times a cumbersome process not built for their industry.
For the last several years, HR professionals have been focusing on the Millennial generation. Well, I hate to say it, but Millennials are old news. Some of us Millennials are on the tail end of our 30s, have been out of school for 15+ years, and many are now in management positions.
In the late 90s I was a first-generation Millennial, high school student with a Nokia cell phone “for emergencies only”. Each month, I was allowed 20 minutes of talk time. Texting wasn’t even available on my phone. I could use my minutes for a very brief call or to play the game Snake. When texting became an option for me, it really wasn’t an option as it came with the cost of 10 cents per text. That was over 20 years ago. Long gone are the days of consumers spending 10 cents on a text as most plans now have unlimited texting or there are free texting apps that can easily be downloaded.