In a fast-paced, high-volume, decentralized labor environment like the service industry, many hiring decisions are put into the hands of field managers. Many of these managers start in entry level, hourly positions and move up the ranks, and most don’t have a background in human resources to guide them through the recruiting, interviewing, and hiring process. These managers need tools to walk them through the full talent acquisition process so that their time is spent appropriately, the highest quality candidates are hired, and nothing is left to chance with a “post and pray” recruiting strategy.
Maintaining organizational consistency and building a strong employer brand can be one of the toughest challenges when operating across a decentralized work environment. Subtle changes in your approach to talent management and operations can combat the tendency for a dispersed workforce to lose touch with the company culture.