The Hourly Workforce Trends

Talent Acquisition and Talent Management in the service industry’s heavily hourly dominated workforce is not the same as Talent Acquisition and Talent Management in traditional, white collar, office environments.  Hiring and managing employees in those two worlds is like night and day.  Recruiting and hiring in the service industry includes mass hiring, extremely high turnover (numbers that other industries have never experienced), and very diverse workforces- including diverse ethnicities, diverse educations, and diverse backgrounds.

In service industry, hourly workforce, recruiting

Effective Interviewing in the Service Industry

Mass applications, a revolving door of open positions, a diverse workforce, and field managers facing the majority of the hiring responsibility; these are only a few of the complexities that the service industry faces on a regular basis that many other industries don’t deal with to the same extent.  These challenges make it that much more important to hire right, from the start.  And hiring right often begins with the interview.

In applicant tracking, service industry

Become an Employer of Choice to Recruit to retain your hourly workforce

Finding people to hire is a constant battle in the service industry. With the unemployment rate being lower than 5% across the country, and in some areas even lower than 3%, it is more important than ever to get your jobs seen by all applicants and to hire quickly while also engaging your workforce to tamp down turnover where you can.

In employer brand, talent management, recruit to retain


In the late 90s I was a first-generation Millennial, high school student with a Nokia cell phone “for emergencies only”.  Each month, I was allowed 20 minutes of talk time.  Texting wasn’t even available on my phone.  I could use my minutes for a very brief call or to play the game Snake.  When texting became an option for me, it really wasn’t an option as it came with the cost of 10 cents per text.  That was over 20 years ago.  Long gone are the days of consumers spending 10 cents on a text as most plans now have unlimited texting or there are free texting apps that can easily be downloaded. 

In text-to-apply

Why Your Employer Brand Matters

Today, Millennials and Gen Z-ers are more attracted to a positive employee culture than they are a higher pay rate. The concept of employer brand covers a lot of things. Starting from the experience guests have, to how you interact with your community, to breaking the QSR stigma. How are you distinguishing your employer brand to attract the types of candidates you want operating your store(s)?

In employer brand

The State of Hiring In the Grocery Industry

We all probably go to the grocery store at least once of week. While you’re going from aisle to aisle looking for your next delicious meal, have you ever thought, who stocked these very organized shelves or who is the nice gentleman in the deli department? The world of hiring in the Grocery store space is very unique. According to “Grocery turnover is somewhere about 60% and many stores are reporting that it’s harder and harder to find people who want to work in food retail.” ( So, what creative hiring techniques should grocery store owners and operators use to attract top talent?

In hourly workforce, grocery industry, applicant tracking

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