What is AI? Until recently, all I knew about AI was that there was a movie 18 years ago with the little kid from Sixth Sense called A.I. It was all about a robotic boy who was programmed to love but hit a few roadblocks in his journey, to say the least. But what is AI in today’s terms? According to Wikipedia, “In computer science, artificial intelligence (AI), sometimes called machine learning, is intelligence demonstrated by machines, in contrast to the natural intelligence displayed by humans…the term “artificial intelligence” is used to describe machines that mimic cognitive functions that humans associate with other human minds, such as learning and problem solving.”
In every line of work, there are different AI tools available to help automate features. In the Human Resources world of talent management and recruiting, there are several AI features that are becoming more engrained with different systems.
- Chatbots: This AI features allows users to ask questions and receive instant feedback no matter what time of day it is. Imagine a candidate is on your company career page and can ask, “Are you hiring for cashiers?” Instead of waiting until the next morning to hear back from someone, the Chatbot communicates back with the response, “Yes at our South Metro Location” and includes text-to-apply information.
- Machine Learning: This allows a system to analyze data to identify patterns and predict future outcomes. Imagine if an HR system could analyze your employees and find common data that will predict if a new hire will leave a job quickly.
- Interview Scheduling: With AI features, interview scheduling doesn’t require a store manager to go back and forth with a candidate on a good time to meet. The system will do the legwork for them and allow the manager more time to manage the store.
Many in Human Resources might be hesitant to welcome many AI features with the fear of taking the human element out of their job, but for most HR tech platforms, the goal is really to help humans make the right decisions, and allow them room to offer the best resources to the people they are serving.